Privacy Policy
Effective Date: January 15, 2025
Last Updated: January 15, 2025
At vorilentax, we understand that your financial data deserves the highest level of protection. This privacy policy explains how we collect, use, store, and protect your personal information when you use our financial data interpretation services. We're committed to transparency about our practices and your rights under Australian privacy laws.
Information We Collect
Personal Details
Name, email address, phone number, and postal address when you register for our services or contact us for support.
Financial Information
Bank statements, transaction data, investment portfolios, and other financial documents you upload for analysis.
Technical Data
IP address, browser type, device information, and usage patterns when you access our platform.
Communications
Records of your communications with our support team, feedback, and survey responses.
We collect this information through various methods including direct input from users, automated technologies, and third-party integrations. Our collection practices are designed to gather only the information necessary to provide our financial interpretation services effectively.
How We Use Your Information
- Service Provision: Analyzing your financial data to provide insights, reports, and recommendations
- Account Management: Creating and maintaining your user account, processing payments, and managing subscriptions
- Communication: Sending service updates, responding to inquiries, and providing customer support
- Platform Improvement: Enhancing our services based on usage patterns and user feedback
- Legal Compliance: Meeting regulatory requirements under Australian financial services laws
- Security Monitoring: Detecting and preventing unauthorized access or fraudulent activities
We process your personal information based on several legal grounds including your consent, contractual necessity, legitimate business interests, and compliance with legal obligations. When we rely on legitimate interests, we carefully balance our business needs against your privacy rights.
Data Sharing and Third Parties
We maintain strict controls over who can access your personal information. vorilentax does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your information in specific circumstances:
Service Providers
We work with carefully selected third-party providers who help us deliver our services. These include cloud hosting providers, payment processors, and security monitoring services. All service providers are bound by strict confidentiality agreements and are required to implement appropriate security measures.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with anti-money laundering legislation and other financial services regulations that govern our industry.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. We would provide advance notice of any such transfer and inform you of your options regarding your data.
Your Privacy Rights
Access and Portability
You have the right to request access to all personal information we hold about you. We'll provide this information in a structured, commonly used format within 30 days of your request.
Correction and Updates
If any personal information we hold is inaccurate or incomplete, you can request corrections. We'll update your information promptly and notify any third parties who received the incorrect data.
Deletion Rights
You may request deletion of your personal information, subject to certain legal and contractual obligations. We'll explain any limitations and provide alternatives where possible.
Consent Withdrawal
Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before your withdrawal.
How to Exercise Your Rights: Contact our privacy team at support@vorilentax.com or write to us at our registered address. Include your full name, contact details, and a clear description of your request. We may ask for identification verification to protect your information from unauthorized access.
Data Security Measures
Our Security Framework
We implement multiple layers of security to protect your financial data. Our systems use bank-grade encryption both in transit and at rest, with regular security audits conducted by independent cybersecurity firms.
- Encryption: All data is encrypted using AES-256 encryption standards
- Access Controls: Multi-factor authentication and role-based access restrictions
- Network Security: Firewalls, intrusion detection systems, and secure hosting infrastructure
- Staff Training: Regular privacy and security training for all team members
- Incident Response: Comprehensive procedures for detecting and responding to security breaches
- Regular Audits: Quarterly security assessments and annual compliance reviews
While we implement robust security measures, no system is completely immune to risks. We continuously monitor for threats and update our security practices to address emerging challenges in the cybersecurity landscape.
Data Retention and Deletion
Retention Periods
Account Information: Retained for the duration of your account plus 7 years as required by Australian financial services regulations.
Financial Data: Stored for analysis purposes while your account is active, then archived for 7 years before secure deletion.
Communication Records: Customer service interactions and support requests are retained for 3 years for quality assurance purposes.
Technical Logs: System logs and usage data are retained for 12 months for security monitoring and platform optimization.
When we delete your information, we use secure deletion methods that make the data unrecoverable. Backups containing your data are also securely destroyed according to our retention schedule.
International Data Transfers
Our primary data processing occurs within Australia using local cloud infrastructure. However, some of our service providers may process data internationally. When international transfers are necessary, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by Australian privacy authorities
- Adequacy decisions recognizing equivalent privacy protection in the destination country
- Additional technical and organizational measures to protect your data
- Regular monitoring of international service providers' privacy practices
We maintain detailed records of all international data transfers and can provide information about specific transfers upon request.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze platform usage. We use several types of cookies:
Essential Cookies
These cookies are necessary for our platform to function properly. They enable core features like user authentication, session management, and security functions. You cannot opt out of essential cookies while using our services.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This helps us identify areas for improvement and optimize the user experience. These cookies collect aggregated, non-personally identifiable information.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform effectively.
Changes to This Privacy Policy
We review and update this privacy policy annually or when significant changes occur to our data processing practices. When we make substantial changes that affect your rights or how we use your information, we'll notify you through:
- Email notification to your registered email address
- Prominent notice on our platform dashboard
- Updated effective date at the top of this policy
- Summary of changes for significant modifications
Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may close your account following our standard procedures.
Children's Privacy
Our financial data interpretation services are designed for adults and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18, we will delete that information immediately and terminate any associated account.
Complaints and Dispute Resolution
If you have concerns about how we handle your personal information, please contact us first so we can address the issue directly. We take all privacy complaints seriously and aim to resolve them promptly and fairly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC provides independent oversight of privacy matters and can investigate complaints about privacy breaches.
Privacy Contact Information
Email: support@vorilentax.com
Phone: +61 8 9240 7553
Mail: Privacy Officer
vorilentax Financial Services
11 Avondale Dr, Orange NSW 2800, Australia
When contacting us about privacy matters, please include "Privacy Inquiry" in your subject line and provide sufficient detail about your concern so we can respond effectively. We typically respond to privacy inquiries within 5 business days.